Privacy Policy
Privacy Policy
SONQO TRAVEL, in strict compliance with the Peruvian Personal Data Protection Law, assumes with responsibility the commitment to protect and safeguard your personal information. We consider of vital importance that our customers understand our Privacy Policy and what it means for them.
This Privacy Policy details the privacy practices implemented by our group, composed of the companies SONQO TRAVEL and its subsidiaries, which we will refer to collectively as “SONQO TRAVEL”. This policy applies to personal information that you provide to us directly or through a third party from which you have requested information or made a reservation for our services. We also collect your personal information when you visit our website or when we engage in any form of communication with you.
In this document, we describe the different types of personal information we collect, how and for what purposes we use that personal information and with whom we share it. In addition, we detail the measures we have put in place to protect the security of the personal information we maintain. We also describe the choices and rights you have regarding our use of your personal information and how you can contact us regarding our privacy practices in order to exercise your rights.
1 What is considered “personal information”?
Personal information refers to any information about an individual that identifies him/her or makes him/her identifiable. This includes, but is not limited to: name, address, email address, ID card number, telephone number, nationality, marital status, among others. This information is collected and used in accordance with applicable data protection laws.
2 A Call Saves Days of Emails
We are fans of personal contact to avoid long back and forth emails, which may sometimes take hours and even days if in distant time zones. Therefore, if possible, we always prefer to jump on a call or video conference and clarify questions, suggest ideas, get fast feedback and better understand your needs and client profile for our proposal to be just right.
3 Our Journey Proposals
Usually, we will acknowledge your inquiry immediately upon receipt and send you the first outline within 24 hours. Once we get your feedback and this initial outline is approved, we proceed by sending you a full itinerary description. You may choose a Word version or our fabulous virtual itineraries, which can be accessed online by your guests when travelling as well, and may even include your logo if requested. We aim to send this itinerary within the 24-48 hours following you approving your outline.
4 Pricing & Payment
We prefer to work with net prices but are open to commission-based sales if needed. Our terms & conditions require an initial down payment to secure urgent bookings and a second and final payment 30 days prior to the starting date of services. ozzie travel does not work with credit and equally, we do not ask for credit from our suppliers.
5 Final Itineraries
Final, complete itineraries are sent 30 days prior to arrival.
6 Concierge, Emergency Contact Numbers and Continuous Reporting
When guests arrive in Peru, in addition to meeting their guides, they will be contacted by an assigned personal concierge who is the key operations person monitoring their file behind the scenes. Concierges are available 24/7.
For emergency cases that need immediate attention, ozzie travel provides 24-hour emergency contact numbers.
Finally, we report as frequently as you request or when relevant – both to let you know when all goes well and what guests are enjoying as well as to inform you of any modifications to the program or unforeseen events that may have occurred. Once guests leave the country, we send you a final report on the overall impression of the trip, which gathers the feedback from our guides, concierge, drivers and Operations Manager.
